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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
334 ratings and 151 comments received in the last 90 days.
25 September 2024
Exceptional, a very very slick process
14 September 2024
Everything went smoothly
13 September 2024
Tony was so helpful, and got us exactly what we wanted. Any questions were always answered!
12 September 2024
Very nice staff to deal with and quick simple processes.
04 September 2024
Everything was ready for me and the process took less than an hour.
03 September 2024
Everything was very well communicated and worked around me. Open and honest. Would definitely buy again
03 September 2024
Tony made this very clear
29 August 2024
Professional staff at Luton Synter BMW especially Tony Gair
28 August 2024
I made the enquiry on the Sunday, I spoke to Tony Gair on the Monday, agreed figures on the Tuesday and picked up my M3 competition on the Friday !!
15 August 2024
Jamil and management could not have been more helpful, particularly as the delivery date arrived.
14 August 2024
Fabulous handover was really made to feel special and welcomed everything was explained clearly and patiently
02 August 2024
Thanks to Tony Blair for his excellent support throughout the process. His knowledge and attention to detail made the experience enjoyable and stress-free. I appreciate the time he took to answer all my questions. Really happy with my purchase.
26 July 2024
Elliot clearly laid out the figures associated with the purchase of my new vehicle. Any additional package extra's were explained to me so that I made the correct selection for my BMW driving experience.
09 July 2024
Very good service
09 July 2024
Malik at The Luton branch was fantastic, he was very professional and I even received flowers with my purchase which I thought was a lovely personal touch
08 July 2024
Excellent service,I would highly recommend bow to friends and family,Tony is an asset to Bmw
01 October 2024
Always helpful and smiling.
30 September 2024
I recently had my MOT done in May, under warranty. I didn't expect such a failing of the breaker system
30 September 2024
Damage was done to my car during the repair but Rebecca dealt with it honestly and rectified it swiftly.
30 September 2024
My car was due its first m.o.t beginning of May. I thought the garage would have picked this up as I was having a major service? Unfortunately they did not which I found disappointing
30 September 2024
Nice dealership. Comfortable, quiet and clean waiting area.
29 September 2024
They fixed the issue with the minimum of fuss keeping me updated throughout the process
29 September 2024
Just a shame they couldn't fix the issue but they tried.
29 September 2024
Great experience and refreshment
29 September 2024
Very good
29 September 2024
Easy to book great communication and car as expected on collection
28 September 2024
I cannot fault my experience at Sytner Luton. It was superb from the moment I made the call for the recall. They even provided me with a fully electric vehicle for the time my car was kept. Customer service was on point. Thank you. 5/5 for me.
27 September 2024
Excellent service and facilities. Prompt check in and check out.
26 September 2024
They are consistent with the high level of service they provide
25 September 2024
This was the first time where the dealer made me feel a valued customer. The lady who greeted me even made a cup of coffee and brought to me. Everyone i spoke was extremely customer focused and wanted to do their best for me.
25 September 2024
Very happy with the top service provided at Luton.
25 September 2024
First two attendants were brilliant. But I believe the staff changed in the afternoon and was not so welcoming.
24 September 2024
Nothing not to be satisfied with!
24 September 2024
Extremely satisfied with the service. Good communication by a very helpful team.
24 September 2024
because there are no hidden surprises and you are constantly kept in the loop
24 September 2024
Good service. Only negative was the loan car had no washer fluid.
24 September 2024
Excellent
24 September 2024
Great customer Services and kept me informed through out. Cheers Louis.
24 September 2024
Good communication from the service manager throughout the process. One gripe, I have visited on 3 occasions including when I bought the car, and on all occasions I was slightly disappointed with the standard of cleaning ie oilmarks on handles etc.
24 September 2024
Service was great. Tracy was excellent She was knowledgeable and kept me informed. Excellent service
23 September 2024
It was an all day service but I assumed it was a slot as I booked for an urgent MOT as I would be out of the country when it expired . It was explained that it was an all day booking . A slot was found and I was pleased left in good time . Grateful
22 September 2024
The personal service and the vehicle service at Sytner BMW Luton is always good, and my most recent visit was no different. Both my car and I were very looked after by all concerned.
22 September 2024
Excellent service. Reliable and everything was done in a professional way.
22 September 2024
As stated above I had a waiting appointment and this was around 2.5 hours with no explanation or update given, this is massively excessive as this was an oil and cabin filter change. With an explanation I might have given 5 stars
22 September 2024
As above
22 September 2024
Again, good service and I was well informed about how the service was going
19 September 2024
Very happy with the service, service advisor was really help, nice guy !
17 September 2024
Excellent service
17 September 2024
Great customer care, feels like your really being looked after and discussing any future problems that may occur with your car
17 September 2024
The service department carried out the service brilliantly
17 September 2024
Easy to book, friendly staff etc.
17 September 2024
I can't comment on the actual service, but the reception and waiting experience was excellent
16 September 2024
Same as above
14 September 2024
Always professional
12 September 2024
As I said, I expected them to do the full service because I paid. Ultimately, it was about changing the two front daytime running lights. But the mechanics/electricians didn't have time. I was disgusted. The services that BMW had in poor.
11 September 2024
Great customer service. Kept up to date with progress of car. The waiting area is nice, with coffee etc. so I can work there while I wait. The staff are also friendly and helpful. .
09 September 2024
Rebecca demonstrated an excellent customer service.
09 September 2024
No problems and kept informed
09 September 2024
polite and nice
09 September 2024
Polite and friendly and I got my car inspected and cleaned..plus a £100 voucher I put towards my air con reboot Graham was excellent
09 September 2024
They told me what need to be done. And was very helpful
09 September 2024
Everything was smooth.
07 September 2024
Have confidence in the work being undertaken. It's good to receive a video of the health check.
06 September 2024
Friendly staff, explain things well, and my car has always been serviced well with no issues so far.
06 September 2024
All done on time and kept informed
05 September 2024
Very friendly stuff, fixed the issues. Superb overall.
04 September 2024
They said 90 minutes I need to wait. I been there nearly 4 hours
02 September 2024
Good service,
02 September 2024
Easy to get to, easy parking
02 September 2024
Parts section order took wrong wait on the phone and my MOT and this parts change were not linked until I rang to check my booking.
02 September 2024
Straightforward to the point kept me updated
02 September 2024
Every thing went to plan
01 September 2024
I got my car washed and shining! Offered tea and coffee! Waiting time was leas than 5 minutes. Always updated me with what is happening with the my car. Could see a video!!
31 August 2024
Customer service was excellent with videos and messages.
31 August 2024
Booked for express appointment to exchange the part, nice and professional service from Lewis.
30 August 2024
Everything went ahead seamlessly, no issues. Checks were actually completed well inside the time frame given. Complete satisfaction
28 August 2024
Both service agents were very good and no issues
28 August 2024
Top service cannot recommend any more. Come from almost 30 miles away to this particular dealership as the service trumps all other branches.
28 August 2024
resolved the problem with the car promptly
26 August 2024
Great services
26 August 2024
Work was carried out efficiently and the advise and vidio of the condition of the car was helpful
24 August 2024
The small things make the difference
20 August 2024
Jason the person that served me was well mannered and explained everything well.
20 August 2024
Friendly&rofessional staff,technician who took video of tyre check got it completely wrong.. re tyre -.corrected it on report but still wrong &caused me to visit my tyre place twice as they ordered tyre on basis of his report then had to change
20 August 2024
Louis at Luton Sytner made the process very easy and was a friendly, professional individual
20 August 2024
My handler was great. Very friendly and professional
19 August 2024
All was in order
18 August 2024
Nikki Rootes-Chandler Made I was accommodated with the needs and concerns which I had with my car.
17 August 2024
Work was carried out properly to very good standard.
17 August 2024
Efficient servicing, good customer communication.
17 August 2024
Great. Called to reconfirm appointment. Given two lego sets for my boys, extremely thankful.
14 August 2024
All staff members at BMW Sytner Luton are friendly and professional.
12 August 2024
I was well looked after from the time I arrived to the time I departed
12 August 2024
As above
12 August 2024
On my visit (for an MOT) all the paper work was ready, no fuss, no bother, first class service
12 August 2024
All as arranged
10 August 2024
The way you kept me updated about the status of my car and the video of the checks on my car was very good. It gave me a piece of mind that my car was actually looked at.
09 August 2024
Every thing was done as expected
08 August 2024
Collection and return was efficient. For me the video was unnecessary
07 August 2024
Car seat covers taken off and seats were filthy had to spend time cleaning both front seats and doors. Left indicator still a problem
06 August 2024
Excellent service
06 August 2024
Professional and quality
05 August 2024
Excellent service from Rebecca.
05 August 2024
Assisted me completely for what I come in for.
05 August 2024
Louis was excellent and kept me informed at all times
05 August 2024
Easy booking and check in and welcoming helpful staff. Plus a goodie bag for the inconvenience of having a recall, which was a nice touch.
05 August 2024
Was kept informed of the progress of the check, and everything was completed as expected.
04 August 2024
Friendly staff. Keep informed and updated. Clear communication
04 August 2024
Quick and honest. Love the fact you guys give us a video feedback during and after a service.
04 August 2024
So happy
03 August 2024
First class communication & service overall from start to finish.
03 August 2024
Great communication.
03 August 2024
they do what they say they will do- no messing
01 August 2024
This is all due to the first class customer service I received from the gentle overseeing my account. I strongly recommend that all customer service agents apply the same professionalism and care that the gentleman applied.
31 July 2024
I don't have much of personal experience with other dealer ships around Uk, but I do communicate with a lot of bmw owners around Uk and I hear a lot of stories about them but Sytner Luton are brilliant in every way possible. Never experienced issues.
31 July 2024
The issues on my car were completely resolved.
30 July 2024
The staff are helpful & knowledgeable.
30 July 2024
Very efficient with good communication
30 July 2024
Nikki
29 July 2024
Job done
28 July 2024
Excellent Service
28 July 2024
Spoke through the process clearly
27 July 2024
Very expensive service
27 July 2024
Amazing fast turnaround with a service with a smile
25 July 2024
Cooler was checked for recall during service and was found to be faulty. Reception arranged for a taxi back home and a taxi back once car was fixed.
25 July 2024
Well as i am totally satisfied with the service i get
23 July 2024
The service that Nikki and her colleagues always give to me is excellent!
22 July 2024
Gave me a courtesy car which allowed me to go work !
22 July 2024
As above
22 July 2024
As mentioned above
20 July 2024
Very satisfied with the service that you provided.
19 July 2024
Pleased
18 July 2024
The airbag recall was done at sytner but airbag warning light stayed on the dashboard. Means that the airbag was swapped without checking if it actually works.
18 July 2024
They could not have been more helpful.
17 July 2024
I dropped the car off without issue and it was ready before the end of the day as requested. It was a very smooth transaction with a very polite and helpful member of staff.
17 July 2024
Attentive. Good service from all departments.
17 July 2024
Rebecca was awesome. She kept updated and was really pro-active.
16 July 2024
Satisfied on advices, work carried promptly, always updated on the car status
15 July 2024
Been using the service for a number of years, nearly always good ??
15 July 2024
Overall it's not 4* I was giving 4* just for the last visit
15 July 2024
Kept me informed
14 July 2024
I was well looked after from start to finish.
14 July 2024
Always carry out my servicing efficiently
13 July 2024
The service by Tony Gair is always at excellent standards which is why I have been a loyal customer for 11 years and will always keep coming back to Sytner Luton. Tony has always been welcoming, very friendly and gone out of his way.
11 July 2024
Everything went smoothly great communication throughout the day. Also any questions I had were all answered promptly.
11 July 2024
Can't find fault..
10 July 2024
MOT and Service was complete as requested.
10 July 2024
Was looked after well by Tracy
09 July 2024
The service personnel we excellent and deserve 5 stars for their time, and also the receptionist who was very helpful and kind when I had made a mistake.
08 July 2024
Really loved the way the send you link to check the status on the car , which is really helpful and a video detailing the issues if any arise , make you feel involve with each step and what works has been done
28 September 2024
Professional service, Jamil from Luton rose to the challenge, I felt looked after.