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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
356 ratings and 179 comments received in the last 90 days.
04 April 2025
Could not have asked for any thing better from Elliot with the service I received.
03 April 2025
Was very informative lots of options, explained how to plug in and out also gave a good handover and start to getting used to the new car. Only downside was there was an imperfection which was acquired on site, Tony how's already got on to it.
02 April 2025
Despite a last minute issue, Danielle was very professional, and after a short conversation we managed to achieve a good result. Delivery of the car, again very carefully about details a patient.
01 April 2025
Welcoming, questions answered timely and everthing went smoothly,
01 April 2025
I preferred doing as much as possible over email and telephone calls and texting service. I work full time plus! And time is very limited, so I found this really helpful.
01 April 2025
Once again presentation and information was everything. Tony was most helpful and informative, indeed all the staff I met had the same approachable friendly manner. Excellent
30 March 2025
I have been really satisfied with the experience yet again. I would like to highlight Tony Gair who has been excellent in helping to find me the right car. It is his customer service that helps to ensure I remain a returning customer of Sytner BMW.
30 March 2025
Great service.
29 March 2025
Excellent help and advice on products
26 March 2025
Professional, friendly people & fantastic products.
24 March 2025
Danielle was very helpful throughout the whole process.
24 March 2025
It was always a pleasure to talk with all of the sales people both over the phone and in person.
21 March 2025
Excellent he was happy to arrange delivery at my convenience to allow me to sort my finances out. Again it didn't feel like a pressured hard sell ,so I was comfortable with the transaction ,especially as it was more expensive than intended initially.
21 March 2025
Updates, delivery, product
19 March 2025
Alix was very responsive and informative throughout the whole process. Ricky was very accommodating in getting me the deal I wanted which was messed up by another dealership and made the process easy.
17 March 2025
Delivery ahead of expected date.
17 March 2025
Everyone at BMW was so lovely and friendly, my car looked just the way I wanted it! They even gave me and my daughter beautiful Flowers.
17 March 2025
Really satisfied and delivered on time.
14 March 2025
The fact that everything was explained to me in detail.
12 March 2025
I felt rushed When collecting the car.
05 March 2025
Danielle took her time explaining everything to me and the pick up experience was everything i wished for
05 March 2025
I have used Sytner Luton for several years and have found every occasion very simple and I was left completely satisfied
04 March 2025
You exceeded my expectations
22 February 2025
Easy sales process and very helpful. Tony Gair obviously knows the BMW product
18 February 2025
Exceptional service. I felt so special.
31 January 2025
Excellent service pre/post purchase of my new carf from Elliott. Attentive and efficient as always. Focused and customer facing.
30 January 2025
it was exactly what i expected
21 April 2025
Friendly helpful staff
20 April 2025
Kept well inforef
20 April 2025
Super great team and nice facilities tea coffee biscuits very clean
19 April 2025
I was satisfied.
18 April 2025
Friendly staff & got the required work done in good time
17 April 2025
I am totally satisfied with the service. I was seen by louis yon who was able to find what i wanted within a few minutes of me arriving.I will say louis was professional, friendly, and kept me informed throughout the entire process.overall i am happy
17 April 2025
Quick and efficient. Good car wash interior clean too. Good communication. One star deducted because of above but also costly for me to pick up the car - a drop off would be good.
16 April 2025
I didn't get any video of the car being checked and the overall experience wasn't as good as it usually is.
16 April 2025
Had to wait when collecting the car.
16 April 2025
When scheduling the appointment for the recall, I was offered a complimentary vehicle health check, which I gladly accepted. As a woman on my own, it gave me peace of mind knowing my car was safe and roadworthy. Also had a car wash.
15 April 2025
Great customer service and communication. Felt Louis went above the level expected. Thanks foe your service.
15 April 2025
Service was as expected. Better availability of courtesy car would be appreciated
15 April 2025
Very satisfied. Graham took care of everything from beginning to end.
15 April 2025
Staff mostly. Louis was very hospitable.
15 April 2025
The service was professional and efficient. The person who assisted me was extremely friendly, helpful, and made sure everything went smoothly from start to finish. It's great to see such a high level of customer care. Highly recommend!
14 April 2025
A really great experience having my car serviced at Sytner BMW and this was largely down to the excellent interactions I had with Graham Cairns. His customer service and honest expert advice was spot on. Thanks again Graham!
14 April 2025
Disappointed that after a service and recall work we had to have the recall work redone a few days later. However Lois at Luton was very helpful
13 April 2025
Had many dealings with service dept over years, service as always great,
13 April 2025
Very helpful and thorough
13 April 2025
The whole service was brilliant.
13 April 2025
Car ready in good time
12 April 2025
Exemplary service
12 April 2025
Jason was excellent in sorting out my problem went above and beyond
11 April 2025
I am very satisfied with the service I received at Sytner Luton. Mr. Graham Cairns was very helpful and went above and beyond. Very friendly and professional attitude.
10 April 2025
Attention to detail
09 April 2025
It is a pleasure to deal with Louis. He makes all the difference. I have been fortunate to experience his attention on the last two occasions our BMW has been serviced.
08 April 2025
Graham kept me informed of all stages of the process
08 April 2025
It was our first time as the car update was out of date, and it resolved the problem
08 April 2025
Great customer service by Graham
08 April 2025
Dropping car off ok Updates during the day ok Picking car up a disaster
08 April 2025
Very professional
07 April 2025
Friendly professional efficient
07 April 2025
Great service & facilities
06 April 2025
I was forced to have an unnecessary inspection on my car plus a piece of equipment was lost or stolen by the technicians which cost me money. So I'm not happy at all
06 April 2025
Great customer service, outstanding
05 April 2025
Because we were completely satisfied - very polite staff with refreshing openness as to what the engineers were doing on the car.
05 April 2025
Great service and very friendly staff. Lou was amazing and explained everything really well
05 April 2025
All work completed and follow-up by Rebecca was excellent.
04 April 2025
Very satisfied. After initial diagnosis other issues were found. A call was given to request authorisation to carry out the works.
04 April 2025
Jason the service advisor was first class. Kept me updated regularly and timely. Great service
03 April 2025
Very impressed world class service
03 April 2025
If I could select 10 stars I would thank you Graham!!
02 April 2025
Very professional.
01 April 2025
Very kind person
01 April 2025
Professional and helpful
01 April 2025
All very professional.
01 April 2025
Absolutely first class service , couldn't have asked for more.
31 March 2025
Great customer service
30 March 2025
Got the answer I was looking for. Other mechanics didn't figure out the issue
29 March 2025
Professional service. Sorry a used X1 could not be found. I was not quick enough with the first one and the spec was not quite right with the second one.
29 March 2025
Thank you
26 March 2025
Satisfied, everything was complete how I wanted.
25 March 2025
Already discussed the confusing details on invoice relating to scope and battery supply on the same line. Looks like £36 was charged to change battery. I now know this is for
25 March 2025
Staff are 1. making me wait unnecessarily, 2. condescending 3. seemingly incapable of understanding the things I say to them. My car was held without good reason after servicing was done and when I finally received it, there was a big oil smudge on o
24 March 2025
They provided you with outstanding service
24 March 2025
Both service and subsequent repair were dealt with effectively and efficiently albeit I was surprised that the defect materialised
24 March 2025
All went well
24 March 2025
I was kept upto date with everything that was going on and the service was exceptional.
24 March 2025
Prices are very expensive was told to replace the dpf however with bit of cleaning it is working as normal now
24 March 2025
Good and efficiency however, in my video from the car technician the background was just people shouting and swearing which was a bit unprofessional.
23 March 2025
Helpful
23 March 2025
Professional informative service
23 March 2025
I have asked when I was making the booking to have a mechanic to come out and check the issue as it was only noticeable when the car is fully warmed up. Had to wait a little but managed to see the technician in person, and talk thru the issue.
22 March 2025
The Service Team at Sytner Luton have been extremely helpful in trying to help rectify the issues with my car (esp. David Hall, Graham Cairns and Nikki Rootes Chandler). All have been extremely helpful, courteous and professional.
22 March 2025
no complaints
21 March 2025
Very satisfied and happy
21 March 2025
I was satisfied as the full service was carried out up to my satisfactory level and the diagnostic tests were carried out. complimentary wash and windscreen topup was performed without being said. So overall an amazing experience.
21 March 2025
Staff very helpful, did not use the call centre thankfully. The personal toutch every time.
20 March 2025
You completed the recall repair.
17 March 2025
Efficient and competent to deal with. It was only a recall software upgrade which was free, but they gave the car a decent inspection anyway and spent some time on it.
17 March 2025
I wasn't satisfied because of a number of issues. My vehicle was in Sytner Luton for 3 days, this job was not handled very professionally.
15 March 2025
All good except that there was no courtesy car provided
15 March 2025
Very friendly staff, prompt, polite, easygoing.
13 March 2025
Due to the price
12 March 2025
Experience was great. Service person was extremely respectful and understanding. Done everything to perfection. Completely satisfied and happy
12 March 2025
Recall was done within allocated time Jason was really Cool Covered it all in question 1
11 March 2025
No cause for concern
11 March 2025
The MOT and service were completed to the timescale I requested. Tracey was, as always, welcoming and efficient. The car was washed and cleaned - an added bonus.
11 March 2025
Brilliant service from Graham
10 March 2025
I'm happy with the customer service I received
09 March 2025
All was very straightforward.
09 March 2025
Thevservic was excellent
09 March 2025
See above.
09 March 2025
Your services are very good
09 March 2025
Same as above, everyone is really helpful and kind.
08 March 2025
job done on time staff were very polite
07 March 2025
Yes
04 March 2025
Extremely pleased. Thanks to Tracey exceptional service. She showed a high level of professionalism and was consistently attentive throughout. I truly appreciated her dedication to providing first-class service. Thank you
04 March 2025
Having previously used Sytner Luton to service my previous BMW I had no hesitation to visit the showroom where I was warmly greeted and introduced to Elliott Chaston. Elliott was extremely professional and gave me the answers I needed
04 March 2025
Graham was very thorough
04 March 2025
See above
04 March 2025
The experience was good, managed to get the car in the workshop quickly after its breakdown and even though it was delivered to the wrong dealer.
03 March 2025
Ss above
02 March 2025
Work completed to the suggested timeframe. Tracy is always very helpful and pleasant.
02 March 2025
Excellent overall service
02 March 2025
I'm not convinced that my car was hit by a delivery truck as said. There was a sense of confusion, the chap on reception asked me to take a seat in the waiting area while he went to get my car from the back while the service guys said about the damag
01 March 2025
As above. Awful site
27 February 2025
Very polite and knowledgable
27 February 2025
Washers blocked told apparently I was not using right fluid (which is not made clear) and due to your design fault, wheel arch had to come off to fix - not impressed
27 February 2025
Feel like my car is in good hands, good amenities whilst waiting such as good selection of hot drinks, biscuits.
26 February 2025
Great team here very friendly people, personable and genuine
26 February 2025
The only reason I have not given 5 stars is because I had timed the booking of my vehicle's service with its need for an MOT but there was no record of an MOT booking on the day so my car needed to be booked back in at a later date for its MOT
25 February 2025
All done ????
25 February 2025
Good service all round. Thanks team. Polite, friendly and free coffee ;)
25 February 2025
Very satisfied
24 February 2025
Service was carried out promptly
22 February 2025
Good service thank you very much
19 February 2025
Very professional and friendly service organised by Tracy. Always enjoy a visit to the Luton dealership as the guys are so helpful and I can look at the latest cars.
18 February 2025
Fast and efficient
18 February 2025
I was not told upon booking that if my discs are lipped they will not change the pads. I was then forced to pay for both discs and pads. Also when my car was in the workshop or being cleaned, my daughters head phones were taken.
18 February 2025
Good service as always
18 February 2025
Very good service
17 February 2025
I booked a engine clean online and went to the site for car servicing as was told this was not booked. Inconvenient amongst everything.
17 February 2025
My overall experience was extremely professional and courteous!
17 February 2025
As always Tracy is a diamond very helpful
17 February 2025
Informed of progress throughout and detailed and helpful feedback.
15 February 2025
Please don't wash the car next time though when I asked not to and put a hang card on the rear view mirror.
15 February 2025
Excellent customer service!
14 February 2025
The service advisors Jason and Graham have always gone above and beyond, they do an amazing job
12 February 2025
The service manager, im sorry I didn't get the ladies name, was excellent. The waiting area is perfect with good refreshments. The car video helpful and it came back clean, very nice.
12 February 2025
Find out the issue at love it properly though it took a bit more time due to lack of parts available.
12 February 2025
The staff at what was Special Cars Luton have always been excellent but the new owners, Sytner have managed to erode away 20+ years of loyalty. Final straw was taking away the option to simply pay my bill over the phone.
11 February 2025
Good communication from person in charge of my car's service, even when things did not go to plan
11 February 2025
Always on point. Always good service and problem free cars. Plus the young black gentleman that served me was exellent.
11 February 2025
Graham gave me detailed feedback to the issues I was experiencing.
10 February 2025
Very satisfied. Professional and friendly service. I couldn't ask for more.
09 February 2025
I had an urgent issue with the window stuck half way. I dropped in and within 48hrs the issue had been fixed. Tracey was particularly helpful.
09 February 2025
The service team at the branch were very good. The call centre team not so good. Every time they get something wrong, which affects the price. This time went from £518 to £1080, even though the call centre listed all the same work.
09 February 2025
Lois and Danielle (sales) looked after me. Great customer service and interaction with both
08 February 2025
.
07 February 2025
I was referred here from the dealer I purchased a used car from (Sytner select Nottingham). Everyone was very helpful, Jason in particular.
07 February 2025
Completely satisfied
06 February 2025
Excellent service
05 February 2025
See previous
04 February 2025
I am very dissatisfied with my experience with my MOT booked in before 22 September 2024. This is an experience with center in Leicester and the Luton branch doesn't coordinate which caused me a lot of problems because of a lack of coordination.
04 February 2025
Sales man was friendly but unable to help with an additional problem with phone connection
04 February 2025
Only disappointment was I booked a brake fluid service . On check in online an engine oil service AND a microfilter service had been added by "the system".I needed to ask Tracy on arrival to remove those additional 2 items .
03 February 2025
This was a recall visit. In addition to establishing if my car was affected, a complimentary safety check was carried out, plus the car was washed and cleaned. All while we enjoyed a coffee and a biscuit. Must also compliment BMW for cleanliness.
03 February 2025
Very Good apart from no courtesy cars available Graham in service reception Luton was great and kept me informed all the way through also really appreciated the short Video from the tech . really useful info
02 February 2025
Rebecca Bulbrook provides an excellent customer experience.
01 February 2025
3rd time in a year car has had to go in, 1st time excellent, 2nd time not so good and 3rd time car was in for 2 days, wrong part was sent, if had been the supplier making mistake it should have been priority to get correct part asap same day
01 February 2025
Always good
31 January 2025
Staff went out of their way to accommodate me
31 January 2025
I was asked to bring the car in earlier than initially booked. But it was at the garage for the whole day.
31 January 2025
When visiting, staff were personable and professional. They dealt with my situation effortlessly and communicated well, keeping me update at every stage.
31 January 2025
As a first-time BMW buyer having some issues and not understanding any of these issues of my car Louis Yon from the service advisor helped me a lot to understand everything. That guy deserves a clap from me. 10/10 service.
31 January 2025
Excellent service
29 January 2025
Great ?? job
29 January 2025
Booking was easy, and I was addressed in a lovely manor when arriving and being delth with at Sytner Luton
29 January 2025
I have given this answer because they cleaned and gave my car the best maintenance and very please with their customer service and overall work. Fantastic
29 January 2025
Great service from start to finish
04 April 2025
Very satisfied. Tony was so helpful and took his time explaining everything to me and following up with a phone call after I had collected the car. I know that if I have any questions I can contact Tony at any time.