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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
274 ratings and 145 comments received in the last 90 days.
03 October 2025
Everything was handled with care even when problems arose was sorted and taken care of
03 October 2025
All good
21 September 2025
Superb service and personal attention from the salesman (Mr Jamil Hanif) and his colleagues and bosses (Jay). Felt like a valued customer.
19 September 2025
Easy, smooth process, excellent sales team explained everything.
18 September 2025
Both Danielle and Devon who I dealt with during my purchase made the experience very easy
06 September 2025
I was kept up to date by Tony on the delivery of the car and got to choose the day of pick up.
04 September 2025
Very satisfied
31 August 2025
Showroom is clean, well presented, offered refreshments more than once.
23 August 2025
Totally satisfied and as mentioned in my previous statement. The team are exceptional, friendly, professional and nothing is too much trouble.
22 August 2025
Purchase was good, Saj took the time to identify what we were looking for in a new car, including my wife in the conversations too!
03 August 2025
My experience and customer journey was amazing from start to finish largely thanks to Tony Gair as he guided me from start to finish as a first time buyer.
31 July 2025
Everything was explained clearly and the venue was pristine.
29 July 2025
Amazing service. Very friendly staff.
22 July 2025
Ben was great. From running through paperwork to introducing me to my new car and talking me through it all. I'm so chuffed I got to pick it up on 'Chocolate Friday' too ??
12 October 2025
Very satisfied, no issues. Can't complain.
12 October 2025
Externally satisfied staff were very friendly and professional.
11 October 2025
Always an excellent service
11 October 2025
As above and I was kept up to date with the service
11 October 2025
Excellent service
10 October 2025
Service was done quickly in a timely manner.
10 October 2025
Very professional team
10 October 2025
Satisfied although other areas needs improvement
10 October 2025
I had an honest and professional service.
10 October 2025
I have used sytner Luton on several occasions and they have never let me down
10 October 2025
Was a quick and efficient service
10 October 2025
Overall very happy , especially how Tracy dealt with us
08 October 2025
I was not completely satisfied because 1) the programmed seat settings were lost, (2) the presets on the radio were lost, (3) the destinations on the satnav were lost, and (4) although previously cleaned inside this did not happen.
08 October 2025
Excellent customer service
08 October 2025
See answer 1 above
07 October 2025
Very good.
07 October 2025
Information was given to me promptly.
06 October 2025
Tracy was great.
05 October 2025
Seen on time
05 October 2025
The personal was friendly and polite
03 October 2025
As above - it was a very positive experience. Everything went well and was a pleasant experience.
03 October 2025
You should let me know when the Moti runs out
02 October 2025
Top top service from Tracy the advisor
01 October 2025
Customer service was amazing
01 October 2025
The man that I look after me was a joy very pleasant
30 September 2025
Extremely efficient handover and collection of my car by the Luton Sytner team. Thank you.
30 September 2025
Informed me before, and after the MOT and brake fluid change
29 September 2025
Staff are always friendly & happy to help. That's why we go to this particular garage. Waiting for my car to be serviced - the waiting area is well equipped and clean.
29 September 2025
Not happy with service
29 September 2025
Great helpful and detailed explanations
28 September 2025
As well as having a service and MOT the car went in to have the handbrake attended to, the request appeared to have been ignored.
28 September 2025
Service was great, the only slight negative was the waiting time and maybe staff need to support service department as the employee dealing with me was rushed off her feet and could have had other support her with others to improve the turn around
28 September 2025
Work completed on time. Tracy Merson is always excellent.
27 September 2025
Overall good service
26 September 2025
You took care of all my needs and were polite.
25 September 2025
Graham went above and beyond to assist
23 September 2025
As a franchise owner my self, the importance of customer service is always the most important element of what should be provided. From the moment I walked through the door I was made to feel an individual and valued as a customer.
23 September 2025
Excellent all round
23 September 2025
Always a good experience at Sytner Luton. Great staff, always friendly and helpful and a nice showroom too with a good coffee machine.
22 September 2025
problem was fixed under warranty
19 September 2025
After agreeing to take each step at a time to investigate the problem costing thousands of pounds I was left with degrading remarks and no improvement to the problem. My car was handed back incomplete of agreed work that was to be carried out.
18 September 2025
All good.
18 September 2025
Very professional, helpful and accommodating
17 September 2025
Seamless from start to finish
17 September 2025
It's a laborious booking process, with several calls and reminders. Not at all digital. The appt was for 90 mins and I was told on arrival it could be two and a half hours. That isn't a massive issue as it set my realistic expectations but it is not
15 September 2025
Kept me updated. Just let me hang in the coffee bar or go out for a walk. Car clean and tidy afterwards.
15 September 2025
See comments above.
14 September 2025
Polite, efficient and great facilities
13 September 2025
Twice i had recall booked and both time inwas promised a complimentry wash but never got it both time
09 September 2025
Excellent customer service from Tracy , very professional , and with a smile . First class
08 September 2025
Pleasant waiting area and good service
08 September 2025
Simply put, Tracy was outstanding
07 September 2025
Our car only came in for a routine recall but it was given a very thorough health check which picked up some problems and these were dealt with promptly. Without this check we wouldn't have known anything was wrong
07 September 2025
My car is still under warranty I bought the car 8 months ago, the mechanic guy were coming to replace prop shaft rear rubber coupling split, and i ask you guys to change it for me because it is cover on the warranty but you guys told me to pay for it
07 September 2025
Respectfully, highly professional,
04 September 2025
Attended immediately and work completed in prescribed time
02 September 2025
Graham was fantastic and polite, and kindly explained the post service health check to me very clearly.
02 September 2025
All Very professional but always slightly bemused that you drop your car off at 8am and it doesn't go into the workshop until 4pm. Would have thought the slots could be planned a bit more.
29 August 2025
Overall it was good but I was not satisfied with cleaning was very bad I could have cleaned it much better
29 August 2025
They sent me a talk through video of the inspection which is very useful. I have been advised of the upcoming actions that need to be addressed in the next service which is good as it gives an idea of what will be needed.
28 August 2025
Excellent service and nice staff
28 August 2025
Excellent
27 August 2025
Usually I'm very happy with the service but this time, seemed expensive for a 4 cylinder car and let down by tbe things mentioned above.
26 August 2025
Sorted my problem quickly
26 August 2025
Very professional & friendly
26 August 2025
Louie was outstanding
25 August 2025
As I'm not a mechanic I'm unable to check your work for a perfect score
25 August 2025
As above
25 August 2025
The service I received was excellent not to mention very friendly too. Naem and Naz were most helpful in their dealings with me.
25 August 2025
I was very satisfied with my service at BMW
25 August 2025
Car valet left a bit to be desired. Boot area not cleaned windows not wiped clear. Small points but you asked.
24 August 2025
It was a nice at atmosphere waiting for the service to e done.
24 August 2025
Louis Yon is a nice and respectful service advisor and did his job brilliantly. He even gave me a time frame of when to come to avoid me waiting and let his actions speak for him as id prefer.
24 August 2025
Nice and good
24 August 2025
Identified issues that I didn't know I had and advised on the best cause of action to have them rectified
23 August 2025
Problem resolved
22 August 2025
See above
22 August 2025
Extremely satisfied.
22 August 2025
The customer is always kept in the loop of what is going on so the right decisions can be made. One negative though repair prices are a little bit high ??
20 August 2025
Great experience
19 August 2025
Louis was great and very thorough. He provided great and detailed service and went through the report with me and gave me advice. Will be going back for sure.
18 August 2025
10/10
18 August 2025
The communication throughout the whole process is fantastic
18 August 2025
Helpful video, work completed in 1 day
17 August 2025
very friendly and efficient
17 August 2025
very helpful
15 August 2025
Friendly staff. Professional service.
14 August 2025
Prompt service kept me updated
14 August 2025
The reception to the service were excellent
14 August 2025
I m totally satisfies
13 August 2025
Quick and well updated
12 August 2025
There is always a friendly welcome by the reception team and Naz (the Service Engineer) was particularly supportive, helpful and knowledgeable, also the team who wash and Valet the car did a very good job
11 August 2025
Made to feel very welcomed by the team. Nayeem my customer service rep, was very polite, respectful and knowledgable
09 August 2025
Video of inspection much appreciated the technician was excellent
08 August 2025
Jason made sure that the transaction was smooth
06 August 2025
based on the great service from Rebecca
06 August 2025
Brilliant from start to end and even some free fish and chips!!
06 August 2025
The car was dealt with well, staff were great
05 August 2025
Quick and kept me informed
05 August 2025
Kept me informed while my car was in the workshop east to track each stage of my repair
05 August 2025
Very clean and very helpful
05 August 2025
From the customer service to the technical expertise - Sytner Luton has been always spot on. This time Tracie and Robert Merrick supported me throughout a significant amount of repairing and they have been absolutely fantastic.
05 August 2025
The staff are amazing and taken are of me and my bmw
04 August 2025
See above
03 August 2025
The service was efficient and professional.
03 August 2025
Everyone was very friendly and attentive.
02 August 2025
As above
29 July 2025
Good service and communication
29 July 2025
They explained every thing in details and what they have done
29 July 2025
Courtesy call day before gave the wrong time Person I deal with appeared a little distracted Booking made well in advance but was given Mini rather than comparable car Had to call dealership at 4:30pm for an update Not offered new service plan
28 July 2025
Everything was explained cleanly and agent went above and beyond what was expected
28 July 2025
Friendly staff, car was completed on time plus the waiting area with coffee machine / biscuits was great!
27 July 2025
Very polite and accommodating.
27 July 2025
Excellent
27 July 2025
Excellent customer service reliability and efficiency.
26 July 2025
Please see above
24 July 2025
absolutely fantastic. it was my sons birthday when we went in, when we returned to collect car they gave him a card and a BMW water bottle, he was very happy and a lovely touch.
24 July 2025
Did exactly what I asked and had a professional Service Adviser
23 July 2025
The staff were friendly throughout the whole process
23 July 2025
On this occasion, I was not happy but they listened to my concern and fixed it which made me happy. I was delayed but made it to work without having to cancel my morning appointment.
23 July 2025
Everything was done as requested/expected. However the Service Advisor, Graham Cairns, at Sytner Luton was excellent and explained and re-assured us regarding the amber items on the Vehicle Health Check. Full marks to him for Customer Service.
23 July 2025
Excellent service
22 July 2025
Very satisfied However I did notice the rear seatbelt clips were not put back in place and complimentary car wash didn't seem to be done
21 July 2025
Car came in for an MOT
21 July 2025
See above.
19 July 2025
Very friendly, informative & professional
19 July 2025
Great service
19 July 2025
I had no problem at the time of service
19 July 2025
Were able to pick the car up due to illness, however felt charging me £50 plus vat for the service is very mean and says a lot.
18 July 2025
All stages of the service were dealt with to a high standard
10 October 2025
Very happy with the service and experience