OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

350 ratings and 160 comments received in the last 90 days.

09 July 2024

Malik at The Luton branch was fantastic, he was very professional and I even received flowers with my purchase which I thought was a lovely personal touch

09 July 2024

Very good service

08 July 2024

Excellent service,I would highly recommend bow to friends and family,Tony is an asset to Bmw

06 July 2024

Tony gair was amazing he informed through every step of the way ensuring I had a fast smooth and secure delivery

04 July 2024

Smooth transaction. Tony Gair also rectified internal miscommunication and I did not have to do anything and made it very easy for me and still got to collect my new car. Tony definitely did all the heavy lifting.

04 July 2024

Although there were staff shortages on collection day, I was still able to collect my car on time

02 July 2024

Again Tony Gair made my wife and me feel very special on the day of collection. He went above and beyond to make me feel that way throughout the purchase process. I have been purchasing BMWs for 34+ years and this felt like the day of my first model.

02 July 2024

I was kept up to date with the process and all my questions were answered. When making the purchase I was given a lot of time to think with no pressure. Danielle was extremely patient with me which meant I made a purchase I am completely happy with.

28 June 2024

Tony Gair has been incredibly helpful and responsive. He has outstanding knowledge and skills in the field. He communicated clearly and effectively during the process until delivery.

18 June 2024

The day they promised we get car on time so very happy .

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20 July 2024

Very satisfied with the service that you provided.

19 July 2024

Pleased

18 July 2024

The airbag recall was done at sytner but airbag warning light stayed on the dashboard. Means that the airbag was swapped without checking if it actually works.

18 July 2024

They could not have been more helpful.

17 July 2024

I dropped the car off without issue and it was ready before the end of the day as requested. It was a very smooth transaction with a very polite and helpful member of staff.

17 July 2024

Rebecca was awesome. She kept updated and was really pro-active.

17 July 2024

Attentive. Good service from all departments.

16 July 2024

Satisfied on advices, work carried promptly, always updated on the car status

15 July 2024

Been using the service for a number of years, nearly always good ??

15 July 2024

Kept me informed

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