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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 164 comments received in the last 90 days.
30 May 2025
Delivery was a really special day made easy and stress free.
29 May 2025
Quick turn around was informed every step of the way, all functions of the car explained in detail - she's always happy to help
22 May 2025
Simple and easy with guidance
15 May 2025
Got the car I wanted & traded in my car at a competitive price.
06 May 2025
5/5 Tony worked hard to find my car which I purchased straightaway
01 May 2025
Although getting over the finishing line has been complicated and certainly not straightforward the product delivered seems to be worth the wait
30 April 2025
We came to an agreement that was affordable for myself and although the spec we had chosen had become out of stock, we were able to stick to the original agreement and purchase a brand new 25 plate
22 April 2025
Very happy with Elliott and Ricky, very helpful and answered all of my questions making sure to get back to me quickly when I called and emailed
04 April 2025
Very satisfied. Tony was so helpful and took his time explaining everything to me and following up with a phone call after I had collected the car. I know that if I have any questions I can contact Tony at any time.
04 April 2025
Could not have asked for any thing better from Elliot with the service I received.
03 April 2025
Was very informative lots of options, explained how to plug in and out also gave a good handover and start to getting used to the new car. Only downside was there was an imperfection which was acquired on site, Tony how's already got on to it.
02 April 2025
Despite a last minute issue, Danielle was very professional, and after a short conversation we managed to achieve a good result. Delivery of the car, again very carefully about details a patient.
01 April 2025
Welcoming, questions answered timely and everthing went smoothly,
01 April 2025
I preferred doing as much as possible over email and telephone calls and texting service. I work full time plus! And time is very limited, so I found this really helpful.
01 April 2025
Once again presentation and information was everything. Tony was most helpful and informative, indeed all the staff I met had the same approachable friendly manner. Excellent
30 March 2025
Great service.
30 March 2025
I have been really satisfied with the experience yet again. I would like to highlight Tony Gair who has been excellent in helping to find me the right car. It is his customer service that helps to ensure I remain a returning customer of Sytner BMW.
29 March 2025
Excellent help and advice on products
26 March 2025
Professional, friendly people & fantastic products.
24 March 2025
Danielle was very helpful throughout the whole process.
24 March 2025
It was always a pleasure to talk with all of the sales people both over the phone and in person.
21 March 2025
Excellent he was happy to arrange delivery at my convenience to allow me to sort my finances out. Again it didn't feel like a pressured hard sell ,so I was comfortable with the transaction ,especially as it was more expensive than intended initially.
21 March 2025
Updates, delivery, product
19 March 2025
Alix was very responsive and informative throughout the whole process. Ricky was very accommodating in getting me the deal I wanted which was messed up by another dealership and made the process easy.
17 March 2025
Delivery ahead of expected date.
17 March 2025
Everyone at BMW was so lovely and friendly, my car looked just the way I wanted it! They even gave me and my daughter beautiful Flowers.
17 March 2025
Really satisfied and delivered on time.
14 March 2025
The fact that everything was explained to me in detail.
08 June 2025
Above says it all.
08 June 2025
Car was not washed or valeted as requested. But overall very good.
06 June 2025
Accommodating , quick response
06 June 2025
Kept me in on the progress of my vehicle, advice on any minor repairs that might be needed in the future
04 June 2025
good
04 June 2025
Graham was very good as usual
03 June 2025
I have given this because Louis Yon was very helpful.
02 June 2025
As above.
02 June 2025
Very satisfied
01 June 2025
Please see above. Outstanding service from start to finish and everything was explained in detail
01 June 2025
Everything I said was addressed and other issues I didn't know about raised and dealt with.
31 May 2025
Rebecca is very good to deal with - friendly and efficient. Online check in works well and being able to track your vehicle's progress and watch the engineer's video is all very helpful.
29 May 2025
Very satisfied, the service was carried out very quickly and of a very high standard. I was very impressed to get my car back well cleaned inside and out.
28 May 2025
Same as above pickup service and great communications
27 May 2025
Staff are very friendly and welcoming, always smiling and willing to help.
25 May 2025
Excellent people
25 May 2025
Very courteous and professional agent.
23 May 2025
Good service
22 May 2025
The car responds well
22 May 2025
Tracey was really patient and helpful
22 May 2025
Lovely staff members and easy to deal with.
21 May 2025
Customer service was really good
19 May 2025
Some rework was necessary so.i had to return with the vehicle a second time
19 May 2025
Guy was excellent
18 May 2025
Very helpful customer service staff and booking was smooth.
18 May 2025
Everything is explained to me.
17 May 2025
Prompt service clear communication.
15 May 2025
Louis was there to help, had the perfect guidance and information given
15 May 2025
Great service provided by Loui
14 May 2025
Louis was really helpful and professional. Abdul also very knowledgable, hard working and positive
14 May 2025
Professional and timely service. Updates provided throughout the day on progress to manage expectations. Potential fault with tyre identified and sorted.
14 May 2025
Very good service and the gentleman who helped me was extremely professional and had great communication skills
13 May 2025
Everything done that I requested
12 May 2025
Kept informed along the way, received a great service as usual
10 May 2025
Bmw Luton Synter provided high quality of service to me and I am happy to recommend the service to all my friends and family. A big thank you to Graham from BMW Synter Luton
10 May 2025
Helpful friendly
09 May 2025
So far so good.
07 May 2025
Recall completed within expected time frame
07 May 2025
As above, would only use Luton, even though a long way away
07 May 2025
Loui made it easy
07 May 2025
See above
07 May 2025
Quick turnaround
04 May 2025
Good communication
04 May 2025
Someone has left dirty latex gloves in my car. When I asked what to do with it a rep told me to find a bin and throw it out
04 May 2025
Completely satisfied
03 May 2025
No issues with the whole appointment
03 May 2025
Jason went above and beyond. Delivering on what was agreed and ensured I had my car back on time. It was a work day for me, and lots of demands but Jason managed to reassure and calm me down, and I had a lovely coffee, all went well. ??
30 April 2025
Experience!
30 April 2025
Good communication. Fast service.
30 April 2025
Great communication pre, during and post the appointment
30 April 2025
Good competent service
29 April 2025
All as expected
29 April 2025
Everything done right
28 April 2025
Very good customer service in Sytner
27 April 2025
On time
25 April 2025
Was very happy with everything apart from the fact that you offered to wash and valet the car for free and the car was washed on the outside but inside was dirty, there was some mud in the driver side and not vacuumed etc Unexpected it to be clean
24 April 2025
Graham gave his very professional advice and service throughout the time I was there.
24 April 2025
I appreciated when I arrived, Louis introduced himself to me and clarified what work would be carried out on my vehicle. Gave me an opportunity to ask questions. I was Kept up to speed on what was happening too.
23 April 2025
Great
23 April 2025
Nothing to complain about
23 April 2025
Staff are very accommodating and friendly
22 April 2025
I was satisfied with the service provided.
21 April 2025
Friendly helpful staff
20 April 2025
Super great team and nice facilities tea coffee biscuits very clean
20 April 2025
Kept well inforef
19 April 2025
I was satisfied.
18 April 2025
Friendly staff & got the required work done in good time
17 April 2025
I am totally satisfied with the service. I was seen by louis yon who was able to find what i wanted within a few minutes of me arriving.I will say louis was professional, friendly, and kept me informed throughout the entire process.overall i am happy
17 April 2025
Quick and efficient. Good car wash interior clean too. Good communication. One star deducted because of above but also costly for me to pick up the car - a drop off would be good.
16 April 2025
I didn't get any video of the car being checked and the overall experience wasn't as good as it usually is.
16 April 2025
Had to wait when collecting the car.
16 April 2025
When scheduling the appointment for the recall, I was offered a complimentary vehicle health check, which I gladly accepted. As a woman on my own, it gave me peace of mind knowing my car was safe and roadworthy. Also had a car wash.
15 April 2025
Great customer service and communication. Felt Louis went above the level expected. Thanks foe your service.
15 April 2025
Service was as expected. Better availability of courtesy car would be appreciated
15 April 2025
Very satisfied. Graham took care of everything from beginning to end.
15 April 2025
Staff mostly. Louis was very hospitable.
15 April 2025
The service was professional and efficient. The person who assisted me was extremely friendly, helpful, and made sure everything went smoothly from start to finish. It's great to see such a high level of customer care. Highly recommend!
14 April 2025
A really great experience having my car serviced at Sytner BMW and this was largely down to the excellent interactions I had with Graham Cairns. His customer service and honest expert advice was spot on. Thanks again Graham!
14 April 2025
Disappointed that after a service and recall work we had to have the recall work redone a few days later. However Lois at Luton was very helpful
13 April 2025
Had many dealings with service dept over years, service as always great,
13 April 2025
Very helpful and thorough
13 April 2025
The whole service was brilliant.
13 April 2025
Car ready in good time
12 April 2025
Exemplary service
12 April 2025
Jason was excellent in sorting out my problem went above and beyond
11 April 2025
I am very satisfied with the service I received at Sytner Luton. Mr. Graham Cairns was very helpful and went above and beyond. Very friendly and professional attitude.
10 April 2025
Attention to detail
09 April 2025
It is a pleasure to deal with Louis. He makes all the difference. I have been fortunate to experience his attention on the last two occasions our BMW has been serviced.
08 April 2025
Graham kept me informed of all stages of the process
08 April 2025
It was our first time as the car update was out of date, and it resolved the problem
08 April 2025
Great customer service by Graham
08 April 2025
Dropping car off ok Updates during the day ok Picking car up a disaster
08 April 2025
Very professional
07 April 2025
Friendly professional efficient
07 April 2025
Great service & facilities
06 April 2025
I was forced to have an unnecessary inspection on my car plus a piece of equipment was lost or stolen by the technicians which cost me money. So I'm not happy at all
06 April 2025
Great customer service, outstanding
05 April 2025
Because we were completely satisfied - very polite staff with refreshing openness as to what the engineers were doing on the car.
05 April 2025
Great service and very friendly staff. Lou was amazing and explained everything really well
05 April 2025
All work completed and follow-up by Rebecca was excellent.
04 April 2025
Very satisfied. After initial diagnosis other issues were found. A call was given to request authorisation to carry out the works.
04 April 2025
Jason the service advisor was first class. Kept me updated regularly and timely. Great service
03 April 2025
Very impressed world class service
03 April 2025
If I could select 10 stars I would thank you Graham!!
02 April 2025
Very professional.
01 April 2025
Very kind person
01 April 2025
Professional and helpful
01 April 2025
All very professional.
01 April 2025
Absolutely first class service , couldn't have asked for more.
31 March 2025
Great customer service
30 March 2025
Got the answer I was looking for. Other mechanics didn't figure out the issue
29 March 2025
Professional service. Sorry a used X1 could not be found. I was not quick enough with the first one and the spec was not quite right with the second one.
29 March 2025
Thank you
26 March 2025
Satisfied, everything was complete how I wanted.
25 March 2025
Already discussed the confusing details on invoice relating to scope and battery supply on the same line. Looks like £36 was charged to change battery. I now know this is for
25 March 2025
Staff are 1. making me wait unnecessarily, 2. condescending 3. seemingly incapable of understanding the things I say to them. My car was held without good reason after servicing was done and when I finally received it, there was a big oil smudge on o
24 March 2025
Prices are very expensive was told to replace the dpf however with bit of cleaning it is working as normal now
24 March 2025
Good and efficiency however, in my video from the car technician the background was just people shouting and swearing which was a bit unprofessional.
24 March 2025
They provided you with outstanding service
24 March 2025
Both service and subsequent repair were dealt with effectively and efficiently albeit I was surprised that the defect materialised
24 March 2025
All went well
24 March 2025
I was kept upto date with everything that was going on and the service was exceptional.
23 March 2025
Helpful
23 March 2025
I have asked when I was making the booking to have a mechanic to come out and check the issue as it was only noticeable when the car is fully warmed up. Had to wait a little but managed to see the technician in person, and talk thru the issue.
23 March 2025
Professional informative service
22 March 2025
The Service Team at Sytner Luton have been extremely helpful in trying to help rectify the issues with my car (esp. David Hall, Graham Cairns and Nikki Rootes Chandler). All have been extremely helpful, courteous and professional.
22 March 2025
no complaints
21 March 2025
Very satisfied and happy
21 March 2025
Staff very helpful, did not use the call centre thankfully. The personal toutch every time.
21 March 2025
I was satisfied as the full service was carried out up to my satisfactory level and the diagnostic tests were carried out. complimentary wash and windscreen topup was performed without being said. So overall an amazing experience.
20 March 2025
You completed the recall repair.
17 March 2025
I wasn't satisfied because of a number of issues. My vehicle was in Sytner Luton for 3 days, this job was not handled very professionally.
17 March 2025
Efficient and competent to deal with. It was only a recall software upgrade which was free, but they gave the car a decent inspection anyway and spent some time on it.
15 March 2025
Very friendly staff, prompt, polite, easygoing.
15 March 2025
All good except that there was no courtesy car provided
03 June 2025
As above