About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

270 ratings and 148 comments received in the last 90 days.

07 November 2025

So satisfied. Couldn't recommend sytner luton - tony gair enough. Everything I've needed I've gotten and he's provided.

14 October 2025

The whole process was a very good experience, from discussion on options and choosing a final build to the order coming in a head of time. I found Tony very helpful and accommodating throughout the whole process.

10 October 2025

Very happy with the service and experience

03 October 2025

Everything was handled with care even when problems arose was sorted and taken care of

03 October 2025

All good

21 September 2025

Superb service and personal attention from the salesman (Mr Jamil Hanif) and his colleagues and bosses (Jay). Felt like a valued customer.

19 September 2025

Easy, smooth process, excellent sales team explained everything.

18 September 2025

Both Danielle and Devon who I dealt with during my purchase made the experience very easy

06 September 2025

I was kept up to date by Tony on the delivery of the car and got to choose the day of pick up.

04 September 2025

Very satisfied

See all reviews

31 August 2025

Showroom is clean, well presented, offered refreshments more than once.

23 August 2025

Totally satisfied and as mentioned in my previous statement. The team are exceptional, friendly, professional and nothing is too much trouble.

22 August 2025

Purchase was good, Saj took the time to identify what we were looking for in a new car, including my wife in the conversations too!

08 November 2025

Everyone was warm and welcoming. I was updated on what was going on throughout the process and even got a link with the video of my vehicle being checked for any signs potential problems

07 November 2025

Again you handled my car with care.

06 November 2025

Efficient, great communication. Graham is always very good. Young lady who saw me on arrival (don't know her name but is new), is a fantastic addition to the team at Luton, fantastic customer service.

06 November 2025

Good communication, no hanging around.

05 November 2025

The job well complet

05 November 2025

Very good comunixation ewth everyone kept upto date with what was needed to be done everything fully explained

04 November 2025

Very professional attitude from all employees at the Luton Branch

04 November 2025

Service was excellenf

04 November 2025

Staff were friendly. Service was good and efficient

04 November 2025

Staff were really friendly and helped out. Especiallly Jason Webster

See all reviews

03 November 2025

Tracy is a credit to your business

03 November 2025

Graham was really good in keeping me informed and the service had very little impact on my working day. was kept informed with updates.

03 November 2025

Great experience

02 November 2025

My vehicle was collected on time, all necessary work was carried out and the car returned cleaned inside & out and at the agreed time. Rebecca at Sytner Luton always provides an excellent service.

02 November 2025

Graham lookedafter me magnificently and I would like to commend him on his excellent care and attention.10 out of 10

02 November 2025

Felt welcome and everything went smoothly.

02 November 2025

Vide supra

01 November 2025

Jason makes it a seamless process

01 November 2025

Lovely staff and very pleasant to deal with, especially receptionists.

31 October 2025

Very approachable and friendly staff. Everything dealt with in a pleasant and professional manner. Tracey was great to deal with.

31 October 2025

Video was very helpful

30 October 2025

They always deliver to expectations

30 October 2025

Had a service mid October and Graham in the service department explained everything to me and made sure all was taken care of. Thanks Graham

30 October 2025

Very good interaction with service desk people

28 October 2025

Good people working there

28 October 2025

Service was carried out efficiently whilst I waited. Plenty of seating, refreshments available.

28 October 2025

I recieved a good level of customer service

27 October 2025

Didn't have any issues and staff were very helpful

25 October 2025

I recently had a brake fluid service completed on 20th October 2025 at BMW Sytner Luton. However, my iDrive did not update correctly after the service, so I was advised to bring the car back on 22nd October. Since then, my iDrive now shows two separ

24 October 2025

My car went in for an MOT and the process went smoothly.

24 October 2025

Been using luton branch for 3 years now. Always top service and care.

21 October 2025

Tracy Merson was very helpful. This has not always been my experience previously when I've had other customer service advisors but Tracy was definitely the best experience so far. She listened to my needs and was very accommodating. Much appreciated.

21 October 2025

Very good

21 October 2025

The team are so great they let you know what's happening throughout the service and are very helpful

20 October 2025

Very good

20 October 2025

Very good service

19 October 2025

Excellent level of customer service and work carried out

19 October 2025

Possibly too many reminders and messages ?

17 October 2025

Great communication by Mr Cairns

17 October 2025

Very satisfied

16 October 2025

Very satisfied

15 October 2025

Tracy in service reception was very helpful and made the visit go smoothly

14 October 2025

Cost was less than advertised, and service was very accommodating .

14 October 2025

Rebecca excellent as usual. A problem created by the service was sorted out to my satisfaction.

14 October 2025

Very friendly

13 October 2025

Absolutely fantastic clean showroom. Very professional staff

13 October 2025

Friendly professional staff. Let's not forget about the guys in the workshop doing great job

13 October 2025

Everyone goes above and beyond but Graham is definitely an asset to the team

12 October 2025

Very satisfied, no issues. Can't complain.

12 October 2025

Externally satisfied staff were very friendly and professional.

11 October 2025

As above and I was kept up to date with the service

11 October 2025

Excellent service

11 October 2025

Always an excellent service

10 October 2025

Service was done quickly in a timely manner.

10 October 2025

Overall very happy , especially how Tracy dealt with us

10 October 2025

Very professional team

10 October 2025

Satisfied although other areas needs improvement

10 October 2025

Was a quick and efficient service

10 October 2025

I have used sytner Luton on several occasions and they have never let me down

10 October 2025

I had an honest and professional service.

08 October 2025

Excellent customer service

08 October 2025

I was not completely satisfied because 1) the programmed seat settings were lost, (2) the presets on the radio were lost, (3) the destinations on the satnav were lost, and (4) although previously cleaned inside this did not happen.

08 October 2025

See answer 1 above

07 October 2025

Very good.

07 October 2025

Information was given to me promptly.

06 October 2025

Tracy was great.

05 October 2025

Seen on time

05 October 2025

The personal was friendly and polite

03 October 2025

You should let me know when the Moti runs out

03 October 2025

As above - it was a very positive experience. Everything went well and was a pleasant experience.

02 October 2025

Top top service from Tracy the advisor

01 October 2025

Customer service was amazing

01 October 2025

The man that I look after me was a joy very pleasant

30 September 2025

Informed me before, and after the MOT and brake fluid change

30 September 2025

Extremely efficient handover and collection of my car by the Luton Sytner team. Thank you.

29 September 2025

Not happy with service

29 September 2025

Great helpful and detailed explanations

29 September 2025

Staff are always friendly & happy to help. That's why we go to this particular garage. Waiting for my car to be serviced - the waiting area is well equipped and clean.

28 September 2025

Work completed on time. Tracy Merson is always excellent.

28 September 2025

As well as having a service and MOT the car went in to have the handbrake attended to, the request appeared to have been ignored.

28 September 2025

Service was great, the only slight negative was the waiting time and maybe staff need to support service department as the employee dealing with me was rushed off her feet and could have had other support her with others to improve the turn around

27 September 2025

Overall good service

26 September 2025

You took care of all my needs and were polite.

25 September 2025

Graham went above and beyond to assist

23 September 2025

Excellent all round

23 September 2025

As a franchise owner my self, the importance of customer service is always the most important element of what should be provided. From the moment I walked through the door I was made to feel an individual and valued as a customer.

23 September 2025

Always a good experience at Sytner Luton. Great staff, always friendly and helpful and a nice showroom too with a good coffee machine.

22 September 2025

problem was fixed under warranty

19 September 2025

After agreeing to take each step at a time to investigate the problem costing thousands of pounds I was left with degrading remarks and no improvement to the problem. My car was handed back incomplete of agreed work that was to be carried out.

18 September 2025

Very professional, helpful and accommodating

18 September 2025

All good.

17 September 2025

It's a laborious booking process, with several calls and reminders. Not at all digital. The appt was for 90 mins and I was told on arrival it could be two and a half hours. That isn't a massive issue as it set my realistic expectations but it is not

17 September 2025

Seamless from start to finish

15 September 2025

Kept me updated. Just let me hang in the coffee bar or go out for a walk. Car clean and tidy afterwards.

15 September 2025

See comments above.

14 September 2025

Polite, efficient and great facilities

13 September 2025

Twice i had recall booked and both time inwas promised a complimentry wash but never got it both time

09 September 2025

Excellent customer service from Tracy , very professional , and with a smile . First class

08 September 2025

Pleasant waiting area and good service

08 September 2025

Simply put, Tracy was outstanding

07 September 2025

Respectfully, highly professional,

07 September 2025

Our car only came in for a routine recall but it was given a very thorough health check which picked up some problems and these were dealt with promptly. Without this check we wouldn't have known anything was wrong

07 September 2025

My car is still under warranty I bought the car 8 months ago, the mechanic guy were coming to replace prop shaft rear rubber coupling split, and i ask you guys to change it for me because it is cover on the warranty but you guys told me to pay for it

04 September 2025

Attended immediately and work completed in prescribed time

02 September 2025

Graham was fantastic and polite, and kindly explained the post service health check to me very clearly.

02 September 2025

All Very professional but always slightly bemused that you drop your car off at 8am and it doesn't go into the workshop until 4pm. Would have thought the slots could be planned a bit more.

29 August 2025

Overall it was good but I was not satisfied with cleaning was very bad I could have cleaned it much better

29 August 2025

They sent me a talk through video of the inspection which is very useful. I have been advised of the upcoming actions that need to be addressed in the next service which is good as it gives an idea of what will be needed.

28 August 2025

Excellent

28 August 2025

Excellent service and nice staff

27 August 2025

Usually I'm very happy with the service but this time, seemed expensive for a 4 cylinder car and let down by tbe things mentioned above.

26 August 2025

Sorted my problem quickly

26 August 2025

Very professional & friendly

26 August 2025

Louie was outstanding

25 August 2025

I was very satisfied with my service at BMW

25 August 2025

As above

25 August 2025

Car valet left a bit to be desired. Boot area not cleaned windows not wiped clear. Small points but you asked.

25 August 2025

As I'm not a mechanic I'm unable to check your work for a perfect score

25 August 2025

The service I received was excellent not to mention very friendly too. Naem and Naz were most helpful in their dealings with me.

24 August 2025

Nice and good

24 August 2025

It was a nice at atmosphere waiting for the service to e done.

24 August 2025

Louis Yon is a nice and respectful service advisor and did his job brilliantly. He even gave me a time frame of when to come to avoid me waiting and let his actions speak for him as id prefer.

24 August 2025

Identified issues that I didn't know I had and advised on the best cause of action to have them rectified

23 August 2025

Problem resolved

22 August 2025

Extremely satisfied.

22 August 2025

See above

22 August 2025

The customer is always kept in the loop of what is going on so the right decisions can be made. One negative though repair prices are a little bit high ??

20 August 2025

Great experience

19 August 2025

Louis was great and very thorough. He provided great and detailed service and went through the report with me and gave me advice. Will be going back for sure.

18 August 2025

10/10

18 August 2025

Helpful video, work completed in 1 day

18 August 2025

The communication throughout the whole process is fantastic

17 August 2025

very friendly and efficient

17 August 2025

very helpful

15 August 2025

Friendly staff. Professional service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Luton BMW

Address

501 Dunstable Road, Luton, Bedfordshire, LU4 8QN

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01582 590 700

Map

Areas served

Luton, St. Albans, Dunstable, Bedford, Harpenden

View map

Address

501 Dunstable Road, Luton, Bedfordshire, LU4 8QN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01582 590 700

Map

Areas served

Luton, St. Albans, Dunstable, Bedford, Harpenden

View map

Address

501 Dunstable Road, Luton, Bedfordshire, LU4 8QN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01582 590 700

Map

Areas served

Luton, St. Albans, Dunstable, Bedford, Harpenden

View map