OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

342 ratings and 174 comments received in the last 90 days.

06 May 2025

5/5 Tony worked hard to find my car which I purchased straightaway

01 May 2025

Although getting over the finishing line has been complicated and certainly not straightforward the product delivered seems to be worth the wait

30 April 2025

We came to an agreement that was affordable for myself and although the spec we had chosen had become out of stock, we were able to stick to the original agreement and purchase a brand new 25 plate

22 April 2025

Very happy with Elliott and Ricky, very helpful and answered all of my questions making sure to get back to me quickly when I called and emailed

04 April 2025

Very satisfied. Tony was so helpful and took his time explaining everything to me and following up with a phone call after I had collected the car. I know that if I have any questions I can contact Tony at any time.

04 April 2025

Could not have asked for any thing better from Elliot with the service I received.

03 April 2025

Was very informative lots of options, explained how to plug in and out also gave a good handover and start to getting used to the new car. Only downside was there was an imperfection which was acquired on site, Tony how's already got on to it.

02 April 2025

Despite a last minute issue, Danielle was very professional, and after a short conversation we managed to achieve a good result. Delivery of the car, again very carefully about details a patient.

01 April 2025

I preferred doing as much as possible over email and telephone calls and texting service. I work full time plus! And time is very limited, so I found this really helpful.

01 April 2025

Welcoming, questions answered timely and everthing went smoothly,

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07 May 2025

As above, would only use Luton, even though a long way away

07 May 2025

Quick turnaround

07 May 2025

Loui made it easy

07 May 2025

See above

07 May 2025

Recall completed within expected time frame

04 May 2025

Good communication

04 May 2025

Completely satisfied

04 May 2025

Someone has left dirty latex gloves in my car. When I asked what to do with it a rep told me to find a bin and throw it out

03 May 2025

Jason went above and beyond. Delivering on what was agreed and ensured I had my car back on time. It was a work day for me, and lots of demands but Jason managed to reassure and calm me down, and I had a lovely coffee, all went well. ??

03 May 2025

No issues with the whole appointment

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