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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 124 comments received in the last 90 days.
04 June 2026
Very satisfied with my experience and Junior Williams kept me updated throughout the process and got back to me quick with any questions I had regarding the vehicle
03 June 2026
Helpful service and easy discussions to get a deal done. Danielle took all the time needed to answer my questions and lead the process.
29 May 2026
I found the individuals I dealt with - Matthew Cox, Danielle Haylock and Ricky Burns- were all very helpful and pleasant to deal with. Well done. However the telephone answering system at Sytner Luton is truly awful! Needs drastic improvement!
17 May 2026
Sarj was great from initial meeting right through to handover
05 May 2026
If I could give more than 5 stars, I would! Couldn't be happier with the service we received from both Ricky and Tony. A brilliant handover experience too, unlike anything I've had previously. Thank you so much!
02 May 2026
Extremely pleased with the service from Josh Beaumont at Sytner Luton from ordering to delivery. The only issue I had was with the delivery itself, in that the delivery vehicle was totally inadequate for my M3.
22 April 2026
All very smooth and easy
12 April 2026
The sales team were great. Extremely knowledgeable and understood our specific needs. There was no pressure to proceed in any way at all.
06 April 2026
Generally very satisfied with sales team. Thank you very much
06 June 2026
Such a helpful gentleman
06 June 2026
My car was booked in in advance, a courtesy car had been organised and I went along first thing in the morning and was on my way again in around 20 minutes.
04 June 2026
Very professional and overall I was impressed and well looked after by Darnell
04 June 2026
very good service, sorted the problem, car was washed
03 June 2026
Very efficient and attention to detail throughout my MOT and Annual Service Issue by Darnell and the service technicians. As I was so impressed, I decided it was time to order a new BMW and was looked after by Matthew Cox, Kwame and Sales Manager.
03 June 2026
The customer service is always good but they were not able to carry out all the inspections which means I will need to come back.
03 June 2026
Very friendly and professional staff. Good communication and excellent overall customer service
03 June 2026
Attentive and very polite. Regular progress updates.
02 June 2026
On arrival I was dealt with immediately and everyone was pleasant and courteous. Everything carried out in the service was explained in full and the visit took less time than I had anticipated
01 June 2026
Kind workers
FIND Sytner Luton BMW
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
05 June 2026
Very happy with the friendly staff in particular Hemang he couldn't do enough for us and even found some colouring pens and paper for our daughter to keep her occupied.