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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
266 ratings and 128 comments received in the last 90 days.
30 May 2025
Delivery was a really special day made easy and stress free.
29 May 2025
Quick turn around was informed every step of the way, all functions of the car explained in detail - she's always happy to help
22 May 2025
Simple and easy with guidance
15 May 2025
Got the car I wanted & traded in my car at a competitive price.
06 May 2025
5/5 Tony worked hard to find my car which I purchased straightaway
01 May 2025
Although getting over the finishing line has been complicated and certainly not straightforward the product delivered seems to be worth the wait
30 April 2025
We came to an agreement that was affordable for myself and although the spec we had chosen had become out of stock, we were able to stick to the original agreement and purchase a brand new 25 plate
22 April 2025
Very happy with Elliott and Ricky, very helpful and answered all of my questions making sure to get back to me quickly when I called and emailed
24 June 2025
No issues absolutely perfect service
19 June 2025
Complety satisfaction.
19 June 2025
Customer Service excellent
18 June 2025
They did everything they said they would
18 June 2025
Very efficient and knowledgeable
17 June 2025
Quick friendly service.
17 June 2025
Very satisfied. Got an appointment for a day I could drop off the car. Everyone was kind and respectful. Overall, great service.
16 June 2025
All went very well
15 June 2025
Service was impeccable. From the moment I walked in the door they knew my name and greeted me as such and made me feel very welcome.
14 June 2025
As above, friendly amd efficient
13 June 2025
Just the inconvenience of the answer above,
12 June 2025
Jobs done in accord with estimated cost and time
12 June 2025
See previous answer
09 June 2025
Very happy with service
09 June 2025
See above re wash and vac
09 June 2025
Excellent customer service
09 June 2025
Everything was perfect apart from my car was valeted, even though this was selected and confirmed in the morning. Have removed 2 stars for this.
08 June 2025
Car was not washed or valeted as requested. But overall very good.
08 June 2025
Above says it all.
06 June 2025
Kept me in on the progress of my vehicle, advice on any minor repairs that might be needed in the future
06 June 2025
Accommodating , quick response
04 June 2025
Graham was very good as usual
04 June 2025
good
03 June 2025
I have given this because Louis Yon was very helpful.
02 June 2025
As above.
02 June 2025
Very satisfied
01 June 2025
Everything I said was addressed and other issues I didn't know about raised and dealt with.
01 June 2025
Please see above. Outstanding service from start to finish and everything was explained in detail
31 May 2025
Rebecca is very good to deal with - friendly and efficient. Online check in works well and being able to track your vehicle's progress and watch the engineer's video is all very helpful.
29 May 2025
Very satisfied, the service was carried out very quickly and of a very high standard. I was very impressed to get my car back well cleaned inside and out.
28 May 2025
Same as above pickup service and great communications
27 May 2025
Staff are very friendly and welcoming, always smiling and willing to help.
25 May 2025
Excellent people
25 May 2025
Very courteous and professional agent.
23 May 2025
Good service
22 May 2025
The car responds well
22 May 2025
Lovely staff members and easy to deal with.
22 May 2025
Tracey was really patient and helpful
21 May 2025
Customer service was really good
19 May 2025
Some rework was necessary so.i had to return with the vehicle a second time
19 May 2025
Guy was excellent
18 May 2025
Everything is explained to me.
18 May 2025
Very helpful customer service staff and booking was smooth.
17 May 2025
Prompt service clear communication.
15 May 2025
Louis was there to help, had the perfect guidance and information given
15 May 2025
Great service provided by Loui
14 May 2025
Louis was really helpful and professional. Abdul also very knowledgable, hard working and positive
14 May 2025
Very good service and the gentleman who helped me was extremely professional and had great communication skills
14 May 2025
Professional and timely service. Updates provided throughout the day on progress to manage expectations. Potential fault with tyre identified and sorted.
13 May 2025
Everything done that I requested
12 May 2025
Kept informed along the way, received a great service as usual
10 May 2025
Bmw Luton Synter provided high quality of service to me and I am happy to recommend the service to all my friends and family. A big thank you to Graham from BMW Synter Luton
10 May 2025
Helpful friendly
09 May 2025
So far so good.
07 May 2025
Loui made it easy
07 May 2025
Recall completed within expected time frame
07 May 2025
Quick turnaround
07 May 2025
See above
07 May 2025
As above, would only use Luton, even though a long way away
04 May 2025
Completely satisfied
04 May 2025
Someone has left dirty latex gloves in my car. When I asked what to do with it a rep told me to find a bin and throw it out
04 May 2025
Good communication
03 May 2025
No issues with the whole appointment
03 May 2025
Jason went above and beyond. Delivering on what was agreed and ensured I had my car back on time. It was a work day for me, and lots of demands but Jason managed to reassure and calm me down, and I had a lovely coffee, all went well. ??
30 April 2025
Great communication pre, during and post the appointment
30 April 2025
Good competent service
30 April 2025
Experience!
30 April 2025
Good communication. Fast service.
29 April 2025
All as expected
29 April 2025
Everything done right
28 April 2025
Very good customer service in Sytner
27 April 2025
On time
25 April 2025
Was very happy with everything apart from the fact that you offered to wash and valet the car for free and the car was washed on the outside but inside was dirty, there was some mud in the driver side and not vacuumed etc Unexpected it to be clean
24 April 2025
Graham gave his very professional advice and service throughout the time I was there.
24 April 2025
I appreciated when I arrived, Louis introduced himself to me and clarified what work would be carried out on my vehicle. Gave me an opportunity to ask questions. I was Kept up to speed on what was happening too.
23 April 2025
Great
23 April 2025
Staff are very accommodating and friendly
23 April 2025
Nothing to complain about
22 April 2025
I was satisfied with the service provided.
21 April 2025
Friendly helpful staff
20 April 2025
Super great team and nice facilities tea coffee biscuits very clean
20 April 2025
Kept well inforef
19 April 2025
I was satisfied.
18 April 2025
Friendly staff & got the required work done in good time
17 April 2025
Quick and efficient. Good car wash interior clean too. Good communication. One star deducted because of above but also costly for me to pick up the car - a drop off would be good.
17 April 2025
I am totally satisfied with the service. I was seen by louis yon who was able to find what i wanted within a few minutes of me arriving.I will say louis was professional, friendly, and kept me informed throughout the entire process.overall i am happy
16 April 2025
I didn't get any video of the car being checked and the overall experience wasn't as good as it usually is.
16 April 2025
Had to wait when collecting the car.
16 April 2025
When scheduling the appointment for the recall, I was offered a complimentary vehicle health check, which I gladly accepted. As a woman on my own, it gave me peace of mind knowing my car was safe and roadworthy. Also had a car wash.
15 April 2025
Great customer service and communication. Felt Louis went above the level expected. Thanks foe your service.
15 April 2025
Service was as expected. Better availability of courtesy car would be appreciated
15 April 2025
Very satisfied. Graham took care of everything from beginning to end.
15 April 2025
Staff mostly. Louis was very hospitable.
15 April 2025
The service was professional and efficient. The person who assisted me was extremely friendly, helpful, and made sure everything went smoothly from start to finish. It's great to see such a high level of customer care. Highly recommend!
14 April 2025
A really great experience having my car serviced at Sytner BMW and this was largely down to the excellent interactions I had with Graham Cairns. His customer service and honest expert advice was spot on. Thanks again Graham!
14 April 2025
Disappointed that after a service and recall work we had to have the recall work redone a few days later. However Lois at Luton was very helpful
13 April 2025
Had many dealings with service dept over years, service as always great,
13 April 2025
Car ready in good time
13 April 2025
Very helpful and thorough
13 April 2025
The whole service was brilliant.
13 April 2025
We received good service.
12 April 2025
Exemplary service
12 April 2025
Jason was excellent in sorting out my problem went above and beyond
11 April 2025
I am very satisfied with the service I received at Sytner Luton. Mr. Graham Cairns was very helpful and went above and beyond. Very friendly and professional attitude.
10 April 2025
Attention to detail
09 April 2025
It is a pleasure to deal with Louis. He makes all the difference. I have been fortunate to experience his attention on the last two occasions our BMW has been serviced.
08 April 2025
Graham kept me informed of all stages of the process
08 April 2025
It was our first time as the car update was out of date, and it resolved the problem
08 April 2025
Great customer service by Graham
08 April 2025
Dropping car off ok Updates during the day ok Picking car up a disaster
08 April 2025
Very professional
07 April 2025
Friendly professional efficient
07 April 2025
Great service & facilities
06 April 2025
Pleasant friendly and professional.
06 April 2025
I was forced to have an unnecessary inspection on my car plus a piece of equipment was lost or stolen by the technicians which cost me money. So I'm not happy at all
06 April 2025
Great customer service, outstanding
05 April 2025
Because we were completely satisfied - very polite staff with refreshing openness as to what the engineers were doing on the car.
05 April 2025
Great service and very friendly staff. Lou was amazing and explained everything really well
05 April 2025
All work completed and follow-up by Rebecca was excellent.
03 June 2025
As above