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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
350 ratings and 160 comments received in the last 90 days.
09 July 2024
Very good service
08 July 2024
Excellent service,I would highly recommend bow to friends and family,Tony is an asset to Bmw
06 July 2024
Tony gair was amazing he informed through every step of the way ensuring I had a fast smooth and secure delivery
04 July 2024
Smooth transaction. Tony Gair also rectified internal miscommunication and I did not have to do anything and made it very easy for me and still got to collect my new car. Tony definitely did all the heavy lifting.
04 July 2024
Although there were staff shortages on collection day, I was still able to collect my car on time
02 July 2024
Again Tony Gair made my wife and me feel very special on the day of collection. He went above and beyond to make me feel that way throughout the purchase process. I have been purchasing BMWs for 34+ years and this felt like the day of my first model.
02 July 2024
I was kept up to date with the process and all my questions were answered. When making the purchase I was given a lot of time to think with no pressure. Danielle was extremely patient with me which meant I made a purchase I am completely happy with.
28 June 2024
Tony Gair has been incredibly helpful and responsive. He has outstanding knowledge and skills in the field. He communicated clearly and effectively during the process until delivery.
18 June 2024
The day they promised we get car on time so very happy .
16 June 2024
Quick, efficient and great customer service!
15 June 2024
The sales team made my purchase experience easy and pleasant
14 June 2024
On the day of the handover, Tony Gair exceeded our expectations by presenting the car in pristine condition and taking the time to walk us through all the features thoroughly. His personal touch and commitment made us have the best experience.
24 May 2024
I was kept informed at every step and from purchase to delivery was approx 2 weeks which was very efficient.
16 May 2024
very happy with my experience. I order my car in february and collected it on 16/5/24 the handover was very good and organised
08 May 2024
Very satisfied with the service provided.
03 May 2024
Very good and helpful
03 May 2024
The score I gave is a true reflection of my satisfaction at BMW Syntner
02 May 2024
Very accommodating throughout
01 May 2024
Car is exactly how it was described and it even came slightly earlier than they anticipated which was an absolute bonus! Car came immaculate and was very clean both in and out!
30 April 2024
Very satisfied with how everything went lots of help from the sales team
20 July 2024
Very satisfied with the service that you provided.
19 July 2024
Pleased
18 July 2024
The airbag recall was done at sytner but airbag warning light stayed on the dashboard. Means that the airbag was swapped without checking if it actually works.
18 July 2024
They could not have been more helpful.
17 July 2024
I dropped the car off without issue and it was ready before the end of the day as requested. It was a very smooth transaction with a very polite and helpful member of staff.
17 July 2024
Rebecca was awesome. She kept updated and was really pro-active.
17 July 2024
Attentive. Good service from all departments.
16 July 2024
Satisfied on advices, work carried promptly, always updated on the car status
15 July 2024
Been using the service for a number of years, nearly always good ??
15 July 2024
Kept me informed
15 July 2024
Overall it's not 4* I was giving 4* just for the last visit
14 July 2024
Always carry out my servicing efficiently
14 July 2024
I was well looked after from start to finish.
13 July 2024
The service by Tony Gair is always at excellent standards which is why I have been a loyal customer for 11 years and will always keep coming back to Sytner Luton. Tony has always been welcoming, very friendly and gone out of his way.
11 July 2024
Everything went smoothly great communication throughout the day. Also any questions I had were all answered promptly.
11 July 2024
Can't find fault..
10 July 2024
MOT and Service was complete as requested.
10 July 2024
Was looked after well by Tracy
09 July 2024
The service personnel we excellent and deserve 5 stars for their time, and also the receptionist who was very helpful and kind when I had made a mistake.
08 July 2024
Really loved the way the send you link to check the status on the car , which is really helpful and a video detailing the issues if any arise , make you feel involve with each step and what works has been done
06 July 2024
Louis is the main staff member that made my experience so memorable. He really deserves all the credit.
06 July 2024
Great customer service, staff was polite and efficient. Will use this dealer from now on for all my requirements.
06 July 2024
Rebecca kept me informed at all stages. The courtesy car was vital so the whole experience was stress free. Rebecca was very understanding and accommodating and definitely deserves five stars.
05 July 2024
Quick reception. Free check. Completed job well done
02 July 2024
I've been there for many years all the team are a*
02 July 2024
Always had a great service from Synter Luton
02 July 2024
Dealing with Graham was amazing - very helpful, went the extra mile in dealing with getting the parts in / dealing with Assured Warranty and kept me informed with progress.
02 July 2024
Tracy Merson always provides a great service experience keeping you updated with regards to progress.
30 June 2024
Rebecca was excellent and made sure everything was seamless
25 June 2024
All good
23 June 2024
To the point and efficient giving details via video of what was assessed was awesome
21 June 2024
Great customer service. I didn't have any complaints.
20 June 2024
Work carried out fast
19 June 2024
Very satisfied, all was sorted quickly and professionally
18 June 2024
Very helpful staff, easy courtesy car use
18 June 2024
Everything requests I made was done this time
18 June 2024
The service was done as expected.
16 June 2024
Been coming to Luton BMW for almost 6 years now. I feel I'm a valued customer at Sytner Luton.
16 June 2024
Very happy with the service I received and was kept up to date at all times
16 June 2024
It was quick and the staff were very helpful and they even gifted me.
14 June 2024
Because I have confidence in you
14 June 2024
Great service
13 June 2024
good
12 June 2024
Once again, the service team were very helpful and keep me updated on what was happening with my Car.
12 June 2024
Service was as expected and car turned around quickly
12 June 2024
Overall satisfied as this was my first experience with BMW
12 June 2024
Excellent experience
11 June 2024
Rebecca is always cheerful and friendly, she is an excellent Customer Service provider.
11 June 2024
Great knowledge from the service team
11 June 2024
Value for money as above is not good at all. In future i will get my mot / services done elsewhere due to extortionate prices. Syntner had my car for around 2 hours to carry out service an mot and charged close to £400 in labour - not good
11 June 2024
The team was very fast and helpful
11 June 2024
They got the job done and were honest with the issues
11 June 2024
The work required was great, but the clean of my car wasn't to your normal high standards.
10 June 2024
Had an issue with my service but Nikki was very professional with my options.
10 June 2024
Great service. Graham was brilliant making the experience worthwhile and would definitely return
09 June 2024
I was shown a video of things to keep my eyes on that may need doing, and what was done was explained in detail
09 June 2024
They are always polite and courteous and explain everything to me. I can fault the car but not the people.
07 June 2024
My car was taken away and brought back good as new. The car seems happy with its service.
06 June 2024
Fulfilled all my expectations
06 June 2024
Graham communicated fantastically throughout.
06 June 2024
Great staff and service
05 June 2024
Happy with service
05 June 2024
Effortless in every aspect. Would definitely recommend to others. The inspection video was a nice touch.
05 June 2024
Good communication and professional service
05 June 2024
Overall good service. Good updates .calling when it's ready.
03 June 2024
Problem fixed in 24 hours as service team predicted
03 June 2024
It is because I took the car and driver it drove perfect.
02 June 2024
Graham great customer service skills. Loan car for the day, little nervous driving automatic car, walked me to car and showed me what buttons does what! Happy with his service
02 June 2024
Excellent customer service.very friendly and helpful
02 June 2024
All done in the time as from the lady who felt with me
02 June 2024
Lovely. Car feels better.
01 June 2024
Very convenient to me. Plenty of teas and coffee while you wait.
01 June 2024
Spot on.
31 May 2024
Whole service experience was 10 out of 10.
30 May 2024
Service was quick and service was friendly
30 May 2024
Quality of job
29 May 2024
Always polite
29 May 2024
There is a noise from the front which could be ball join or wishbone. it was not mentioned in the health check.
29 May 2024
Only one person able to do handover meant significant wait time. Lack of clarity on breakdown of works vs quote given on arrival. I had less work done than quoted, but was charged the full quoted price.
29 May 2024
Every person that greeted us/me were very friendly and professional.
29 May 2024
Completely satisfied
29 May 2024
Very friendly
29 May 2024
video of car service. Delivered back to my house
29 May 2024
I felt very welcome from the moment I walked in. Efficient friendly service. Graham is a pleasure to deal with.
28 May 2024
Always a great service - they keep me up to date with what is happening with the vehicle
27 May 2024
Very impressed with the service provided
27 May 2024
I am a regular visitor of the centre, due to the customer service, friendly, honest advice I receive.
26 May 2024
On this occasion completely satisfied - 100%
26 May 2024
Totally satisfying overall
25 May 2024
Very friendly
25 May 2024
Satisfied with repairs undertaken. Vehicle was valeted and pleased with overall outcome.
23 May 2024
Totally professional which gives you piece of mind
23 May 2024
Service was excellent
22 May 2024
Always able to resolve efficiently all the challenges of modern motoring and BMW ownership.
22 May 2024
Great services and would definitely recommend using this garage
21 May 2024
Vehicle ready earlier than the promised time
21 May 2024
Fantastic customer Service, know How to value customers
21 May 2024
Friendly
21 May 2024
Great
20 May 2024
Keep in touch.
20 May 2024
At Sytner Luton i always had nice experience! Staff are really friendly and helpful! I've been always met with a smile and well looked after. Thank you!
20 May 2024
Brake fluid changed
20 May 2024
Never disappoint Love how they treat all customers individually and immediately soon as they spot u
19 May 2024
Brilliant staff at Sytner Luton. Always a pleasure to visit
19 May 2024
Calls and updates right the way through till I picked up my car
17 May 2024
Fast
17 May 2024
Good service and looked after my car
16 May 2024
Professional and good
15 May 2024
Excellent service
15 May 2024
Able to book and collect my car in a short time
15 May 2024
Prompt service, very professional, polite and courteous.
15 May 2024
Great communication, very polite and a great service overall
14 May 2024
Great customer service and a very clean car
14 May 2024
Car was in for two days longer than expected but i was kept up to date and was pleased to receive gift for inconvenience.
14 May 2024
They were very helpful and efficient. Tracey was excellent.
14 May 2024
Very friendly and polite staff, made my visit extremely easy
14 May 2024
Quick and easy
14 May 2024
I felt very comfortable understood what he was saying clearly very good customer service
14 May 2024
I was served by Louis on 9.5.2024. He was very informative and professional. He kept me up to date with the progress of my vehicle. My car received a complimentary interior and exterior clean. The overall service was amazing.
14 May 2024
Assisted with moving my service forward and were informative and lovely to liaise with.
13 May 2024
Great service
12 May 2024
Great service
12 May 2024
Excellent service with no time delay
11 May 2024
The staff were great, and explained everything well!
10 May 2024
We are looked after to the highest level
09 May 2024
The service I received was excellent.
09 May 2024
Extremely professional was told everything in detail and the health check is always good. Again, dealt with Graham a couple times and been a pleasure as well as dealt with Jason once same thing excellent service.
06 May 2024
Clear ,concise explanation provided regarding the issues identified with the car. Regular update provided regarded timescale on completion of the work. Communication throughout was very good/customer focus.
06 May 2024
Graham provided an excellent all round service.
06 May 2024
Tracy Merson (service advisor) is always very friendly and helpful.
05 May 2024
Fast and friendly
04 May 2024
Tracy merson was a pleasure to deal with and kept me updated with the progress.
01 May 2024
Collection and delivery superb.
30 April 2024
Jason was helpful polite and efficient
30 April 2024
Great job
29 April 2024
Service ok
29 April 2024
Service is always impeccable. Could not fault it one bit. Rebecca was fantastic as per usual.
27 April 2024
Everything went smoothly exactly as it should be.
27 April 2024
I was updated with what was going on.
09 July 2024
Malik at The Luton branch was fantastic, he was very professional and I even received flowers with my purchase which I thought was a lovely personal touch